Terms & Conditions

1/ Store Policy

2/ Shipping and returns

3/ Privacy policy

4/ Costumers service




Thank you for visiting avanavietnam.com. We have prepared the information below to ensure that your experience on our website is one you’ll want to repeat again and again. AVANA provides this site as a service to its customers.Please review the following basic rules that governs your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site.



Eligibility to purchase: By using this site, your certify that you are at least the age of majority, or that you have given us your consent to allow any of your minor dependents to proceed an order on this webstore.


Please note that upon placing an order, a receipt is mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, order to appear to be placed by dealers, re-sellers or distributors or any other reason. Please note that AVANA shall have the right to refuse or cancel 

any suchorders whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, AVANA hall issue a credit to you.  After cancellation, you will receive an email to notify you.


We do our best to keep the available stock accurate.  It may however happen that you purchased an item out of stock. In that case, we will contact you to offer an exchange or we made by order.  The delivery time will be between 1 and 3 weeks depending the disponibility of the materials.



Given the unpredictability of technology and the online environment, AVANA Vietnam does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. AVANA shall not be liable for damages of any kind related to your use of or inability to access this website.


Questions about the terms & conditions or about your personal information should be sent to us at contact@avanavietnam.com



You agree to indemnify, defend, and hold harmless AVANA VIETNAM, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.  You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can completeyour transactions and contact you as needed.



AVANA products displayed on the website are available at the  Da Nang AVANA CONCEPT STORE. Keep in mind AVANAVIETNAM.com does not carry every item that you would find in our stores and vice-versa.







All orders are shipped from Da Nang City.  We offer free standard shipping within Vietnam. For other countries, shipping rates are calculated at the end of the checkout and send by email. You ll Find our PDF with shipping rates and our postal holidays. Express shipping is also an option.

We don’t process or deliver orders during weekends and national holiday.  Every order placed on Friday after 3pm, Saturday Sunday and National holiday will be processed on the following working day. We can’t be held responsible for delay due to the weather.

If the shipping address is in a DAP (Delivered at Place) country, the customer is responsible for payment of the additional duties,  such as Import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination Country in order to receive your order.  In any case the package does not get cleared, and returned to us, the costs will be deducted from the refund. If packages are destroyed, the customer is 

fully responsible. 




We currently accept the following payment methods: PayPal.

If you wish to place an order by bank transfer, please get in touch with our Customer Service to discuss the possibilities.

Your card is charged as soon as you receive our Order Confirmation by e-mail.  If you did not receive this e-mail, please contact Customer Care.

We reserve the right to decline an order at our discretion. 




You can return any ordered product within 14 days of delivery. 


To return your product, you should mail your product to:

260, Tran Phu, Da nang City 550000  Viet Nam

Returns should be in their original state, unused and unwashed. In any other case, we have the right to refuse 

your return, and will ship the item back to you. For return shipments, please note that we are not responsible for returned products, until they arrive in our store. We understand that not all purchases made in our online store can meet your expectations. However, we have the right to refuse any further orders after repeated returns.



After your return has been accepted, refunds can take up to 14 days to process. Refunds will always be issued to the original method of payment. Shipping costs will not be refunded.



All orders are checked before packaging. If you do receive a damaged product or a defect occurs, please contact Customer Care as soon as possible. For items purchased at other stores than our Official OnlineStore , please contact the store of purchase.









”) is responsible for the processing of your personal data on the website (avanvietnam.com). You can also modify them through your personal member area. At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot.



AVANA has developed technically and organizationally appropriate security measures in order to avoid the destruction, loss, forgery, modification, forbidden access and mistaken communication to third parties as well as every other unauthorized processing of the collected personal data.

AVANA may never be held liable for any direct or indirect damage that results from a wrong or illegal handling of the personal data by a third party.

AVANA warns you that the Website can include links, hyperlinks or references to other websites, that are not controlled or managed by AVANA and to which this Privacy Policy does not apply. AVANA is not liable for the content of these websites, or for the offers, products and services offered by those. AVANA advises you to carefully read the Privacy Policy of every website that you visit, given that these rules can differ from the present Privacy Policy.




Our website uses Cookies and similar technologies to distinguish your preferences from those of the other users of our Website. This allows us to offer you a better experience when you visit our Website and to optimize our Website in the meantime.If you wish to find out more about removing or blocking cookies, we find this website quite helpful: http://www.aboutcookies.org/Default.aspx?page=2.



All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property ofAVANA and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of  AVANA as the case may be. You may, however, download or electronically copy and print any of the page contents displayed on the site, 

but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.



4. Costumers service


We aim to answer all your questions within a working day.


You can reach our Online Store assistants via e-mail: 




Online store address

260, Tran Phu, Da Nang City 550000, Viet Nam

Phone: (+84) 0 236 3525 260

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